The True Reason Your Customer Service Training Fails to Deliver: A Brutal Assessment Ignore everything you’ve been told about customer service training. Over fifteen years in this industry, I can tell you that most of what passes for staff training in this space is absolute garbage. Here’s the uncomfortable truth: your team already know they…
Stop Teaching People to “Organize” When Your Business Has Zero Idea What Really Is Important: Why Priority Management Training Fails in Poorly-Run Organizations Let me about to destroy one of the most common false beliefs in corporate training: the idea that teaching workers improved “task management” methods will solve efficiency challenges in workplaces that have…
Quit Teaching People to “Manage Tasks” When Your Company Has Zero Understanding What Actually Should Be Priority: Why Task Management Training Is Useless in Poorly-Run Organizations Let me ready to demolish one of the greatest widespread false beliefs in organizational training: the belief that training workers improved “time organization” techniques will fix productivity problems in…
Organizations often deal with technical training during onboarding, ensuring new hires understand systems, tools, and role-particular tasks. While this is essential, many companies overlook an equally critical component of employee success: soft skills. Integrating soft skills training into corporate onboarding can significantly improve workplace culture, productivity, collaboration, and long-term employee retention. Why Soft Skills Matter…