How Come The Majority of Learning Initiatives Is Absolute Waste Plus What Delivers Results

ByMerry Lamontagne

Allow me to reveal something that’ll likely get me kicked out of the development sector: most of the learning workshops I’ve completed over the past many years were a total loss of hours and money. You know the sort I’m describing. We’ve all been there. Those painfully boring training days where some well-paid expert swoops…

Customer Service Training: Building Confidence and Communication Skills

ByTheodore Cummins

Why Your Client Relations Team Keeps Disappointing Even After Endless Training Not long ago, I was stuck in yet another mind-numbing customer service conference in Perth, enduring to some expert drone on about the value of “surpassing customer requirements.” Typical talk, same tired buzzwords, same absolute gap from reality. I suddenly realised: we’re approaching customer…