Customer Service Training: Building Confidence and Communication Skills

ByDamon Leclair

End Hiring Nice People for Customer Service: How Character Beats Pleasantness Every Time Let me share something that will probably annoy every HR person who sees this: recruiting people for customer service based on how “pleasant” they appear in an meeting is part of the largest blunders you can do. Nice gets you nowhere when…

The Link Between Professional Development Training and Innovation

ByCornell Swartwood

In the dynamic world of modern business, innovation is no longer optional—it’s essential. Corporations that frequently adapt, improve, and create new products, services, or processes are the ones that thrive in competitive markets. While many factors contribute to innovation, probably the most significant and infrequently underappreciated drivers is professional development training. Investing in employee growth…