Customer service training isn’t rocket science, but you’d be amazed how many organisations totally get it wrong. After fifteen years in the industry, I’ve seen brilliant employees transform into absolute train wrecks because their education was roughly equivalent as a screen door on a submarine. What really gets under my skin is when supervisors think…
Soft skills are no longer optional in the modern workplace—they’re essential. While technical expertise (hard skills) can get the job achieved, soft skills determine how well the job is completed, how efficiently teams collaborate, and how conflicts are resolved. Firms that invest in soft skills training typically see noticeable improvements in team dynamics, communication, and…
Organizations typically concentrate on technical training during onboarding, guaranteeing new hires understand systems, tools, and function-particular tasks. While this is essential, many firms overlook an equally critical component of employee success: soft skills. Integrating soft skills training into corporate onboarding can significantly improve workplace tradition, productivity, collaboration, and long-term employee retention. Why Soft Skills Matter…