Customer Service Training: Building Confidence and Communication Skills

ByHarry Grove

The Ultimate Support Training Wake-Up Call: What Actually Works in Today’s World Following many years in the client relations training field, I’m now prepared to tell you the whole facts about what genuinely creates results and what fails. Such honesty could damage me some consulting work, but I’m tired of watching good businesses waste resources…

How Come Most Learning Initiatives Is Complete Nonsense And How to Make It Work

ByArchie Sledge

Let me share something that’ll likely get me expelled from the development sector: 73% of the professional development sessions I’ve attended over the past 20+ years were a total waste of time and resources. You recognize the style I’m talking about. We’ve all been there. Those soul-crushing training days where some well-paid expert arrives from…