Customer Service Training for Frontline Workers: What to Include

ByKina Bloom

Effective customer support might be the deciding factor between a one-time buy and a loyal customer. For companies that depend on in-person or direct interactions—like retail stores, banks, hotels, eating places, and healthcare providers—frontline employees symbolize the face of the company. To ensure consistent, high-quality service, customer service training should be complete, practical, and tailored…

Customer Service Training for Frontline Employees: What to Embody

ByKenny Press

Efficient customer support might be the deciding factor between a one-time purchase and a loyal customer. For companies that depend on in-individual or direct interactions—like retail stores, banks, hotels, eating places, and healthcare providers—frontline workers characterize the face of the company. To ensure consistent, high-quality service, customer support training must be comprehensive, practical, and tailored…