What should I do if I lose something on an Emirates flight?
Having a delayed baggage after being onboard can be very stressful. The same situation can be even worse if the luggage you got back from the airlines is either missing items or is damaged. If you’re flying with cheap flights to Emirates then you don’t need to worry because Emirates take care of everything for you. Whether its information about cheap flights to Emirates, Emirates baggage allowance UK or reporting a missing, delayed or damaged piece of luggage, proper guidance is always provided to the passengers. If you lose something on Emirates Airline while travelling then you can contact the Emirates Air Manage Booking, they can fix their problem with the help of their staff.
For Lost Checked Baggage (Delayed, Damaged, or Missing)
If your checked baggage is missing, delayed or damaged then there are certain protocols that the passengers have to follow.
- Report Immediately at the Airport
Visit the Baggage Services Desk
Pay a visit to the baggage services desk and report your luggage missing, delayed or damaged immediately. This way you can let the authorities know that you have lost or damaged something under their regulatory and thus they will start acting on retrieving the items.
File a Property Irregularity Report (PIR)
Immediately file a property irregularity report as soon as possible with your accurate details so that a claim can be submitted to retrieve the damaged, missing or delayed property.
Provide Details
Describe your luggage or missing piece accurately with all the proofs like videos, photos and other items of documentation. Provide label tags and other things in photo or video documentation so that authorities can identify your property.
- Tracking Your Baggage
Online Tracking
Use the Emirates online baggage tool tracker to know the location of the luggage in the inventory of Emirates Airlines. Use your reference number to know the real-time updates.
Contact the Airport Station
If the system is showing signs of error or dislocation then contact the airport station to immediately file a report for search. In case of any dislocation of your luggage, you can contact the emirates flights from UK at airport. They can fix your loss and help you to find your luggage.
- If Baggage Isn’t Found
Update Contents
The Emirates authorities or airport staff might need you to list down all the elements in the baggage you just lost. Provide an accurate list of all the items.
Compensation
You’re entitled to compensation by Emirates if your baggage is declared lost. Your case and compensation will be held according to the international standards and regulations on lost luggage.
For Personal Items (Carry-on, Phone, Wallet, etc.) left onboard or in a lounge
If you’re traveling with cheap flights to Emirates and you lose something small like phone, wallet or any other belonging from carry on then these are the steps that you need to take.
- Onboard the Aircraft
Notify Cabin Crew/Ground Staff Immediately
If you realize that you’re missing stuff while being on the aircraft then immediately notify the cabin crew or ground staff so they can retrace the steps and help you in locating the missing elements.
Contact Airport Lost & Found
If the issue persists and your belongings are not found within the aircraft then you should contact the airport lost and found department and it will solve your case within 30 days.
Contact Emirates Customer Service
You can contact Emirates customer service to lodge a complaint if you’ve left the airport already with proof of belonging and flight boarding.
- In an Emirates Lounge
Contact Lounge Staff
If you leave or lose something in the Emirates lounge then the following are the steps that you need to take.
Contact Emirates Customer Service
Contact Emirates customer service via phone or email to report your stuff missing and provide an accurate description of the items you lost.
General Tips for Reporting Lost Items
Here are some general guidelines on how to act when you lose something and want to report it.
Act Quickly: Don’t waste any time. The longer you wait, the harder it will be to locate the missing items. Act quickly and reach out to ask for help from the airport desks, customer services or staff.
Be Detailed: While describing the belonging you lost, be detailed and elaborate clearly and deeply about what you were doing, where you saw that thing last and what was happening around you so the staff or the helpers can get an accurate picture of everything.
Keep Records: Before leaving for airport, record picture and video proofs of the belongings you have in your baggage so that if anything is lost, you can provide the picture and video evidence to the authorities.
Online Forms: Fill out online forms that are provided to you by the customer support thoroughly and in detail to file claims for your missing items.
Local Emirates Offices: Visit local Emirates offices to continuously check-in on the progress of search for your items.
Visit emirates.com to know more about Emirates baggage allowance UK, lost and found reporting methods and other essential information.
